Terms & Conditions

These Terms and Conditions are effective immediately.

Barbados Home Services is a range of home and personal management services provided by IJL Investments, a business registered in Barbados in 2007. By hiring or booking a Barbados Home Services service you agree to be responsible for full payment, communication and complying with all policies, the terms and conditions mentioned here and the laws of Barbados. 

Introduction
Please read these terms of use carefully. By booking and/or using our services, you acknowledge that you understand, agree, and are bound by these terms and conditions.

Modification of Terms & Conditions:
At our discretion, we may edit, add, or remove parts of this agreement. If we do make changes to these Terms of Use, we will make a reasonable effort to provide notice.

Prohibited Conduct:
You are solely responsible for your conduct while on our site, and agree to abide by all laws, contracts, intellectual property and third-party rights.

Termination:
IJL Investments reserves the right to terminate access to our site and block future use of our services if we deem these Terms of Use have been violated.

​

Communicate with us!
If you have any questions or concerns about your service, please contact our office at 1-246-232-7638 or barbadoshomeservices@gmail.com. We have a dedicated team who will make every reasonable effort to provide you with a highly professional service.
 

One way you can help us provide you with a top quality service is your ongoing feedback. Please fill out your survey after every visit to help us continually improve the quality you receive.

 

Allergies/Illnesses:

Please make us aware via the booking form or otherwise (text, call etc) of any actual or possible allergies or illnesses present in the residence. Cleaning and other agents sometimes cause adverse reactions. It is imperative to take the necessary precautions to protect the occupants of the physical space where service will take place.
 

Preparing Children and Pets:

• For safety reasons, please see that children are supervised while we are attending your service(s)

• Please state in your booking form any pets (or animal companions) that reside inside or in the yard space of your/the property be serviced. Ensure the animal is safely secured away from the areas your team will be carrying out their tasks. Barbados Home Services and its staff reserves the right to leave the premises if a team or team member feels unsafe due to the presence of or aggressive behaviour pets/animals may exhibit.

​

Getting Your Residence Ready:

• Have your space picked up as much as possible and ready to be serviced. Additional charges may be incurred if your team has to organize the residence before starting cleaning or if a job is underestimated due to the condition of the residence.

• Notify guests/visitors about our arrival and that we may need access to their space.

Accessing Your Residence:

• If you will not be available to give your team entry, please make arrangements for your team to access your home or property via a unique door code or agreed upon key placement. Inability to access your home for your scheduled service will be treated as a same day cancellation and charged accordingly (see cancellation policy).

• Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions.

• Additionally, you agree to hold harmless and/or release from liability Barbados Home Services and its provider IJL Investments any and all liability relating to any failure of the alarm or not arming the alarm properly.

Arrival Time:

​There is a 1 hour arrival window for all appointments thus allowing for any unforeseen events enroute to the scheduled appointment. We assure your service date and time will only be changed with your prior approval. One hour to arrival time, a text/WhatsApp message with your team's ETA (Estimated Time of Arrival).

Estimate/Quotes:

• Estimates are given based on the information the client, user or potential client provides us. Should the conditions be more severe than indicated, we do not guarantee we can complete the job as quoted. You will be given a choice to increase your budget or have us leave the job.

• If you request changes to your service after receiving your original estimate, additional charges may be billed, or a new estimate may be required.

• We may decline the job if our team arrives at the job and discovers that it requires a level of service that we are unable to provide. In this instance, we will contact you and there will be no charge.

Cancellation/Reschedule:

• We require, at best, 24 hours' notice for reschedules or cancellations of an appointment.

• There is a $50 cancellation fee for rescheduling to another date and/or cancellations made within 12 or less hours before a scheduled appointment.

• Cancellation/reschedule due to medical or other emergencies are exempt from the cancellation fee.

• For all company-initiated schedule changes due to medical or accidental emergencies, holidays or extreme weather conditions, we will make every attempt to reschedule as close to your scheduled appointment date as possible.

Paying for Services:

• CASH, BANK TRANSFERS and PAYPAL are all acceptable forms of payment.

• Deposit: A deposit is required in order to confirm ALL appointments. Your deposit will be credited toward the final cost of your service.

• Quoted rates are estimates. See earlier section “Estimate/Quotes.”

Tipping:

• A tip is neither expected nor required. It is completely optional and at your discretion.

• You may also include a tip in your booking. 

Protecting Your Valuables & Our Liability:

• We will make every effort not to break items, but accidents do happen. We offer no protection for replacement or repair of property affected by normal wear and tear or unavoidable accidents. We ask that you keep valuable items safe, as you would with any stranger entering your home/office.

• Damage must be reported to our office staff by phone or email. Please note IJL Investments may not be held liable. You agree to hold harmless and/or release from liability IJL Investments and/or any of its employees/contractors for any accidental damage or breakage to any article or its components. Nevertheless, our staff will continue to ensure to take utmost care in carrying out their duties.

• IJL Investments cannot be held responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

Scheduling Other Service Providers:​

• Due to safety and security considerations, please avoid, where possible, scheduling other service providers when we are scheduled for you if you are not present to supervise them. IJL Investments and its employees/contractors will not let anyone into your residence.

• We will not be responsible for any recleaning/make over if another service provider is present when we carry out our service. Client activities or the activities of other home service providers which result in a request for refund or make-over will be declined.

Protecting Our Teams:

• Your Service provider(s) are unable to climb on ladders any higher than a three-step ladder to perform their work. They are unable to move heavy objects or furniture.

• Due to sanitary and hygiene cross-contamination issues, we are unable to clean in areas or homes with live infestations (maggots, fleas, roaches, bedbugs, etc) until mitigated by the property owner/tennant.

• Our service providers will not handle any type of animal or human waste, this includes vomit, blood or body waste.

• We will not remove excess mold and mildew outside of the shower.

• We ask that you refrain from smoking cigarettes, marijuana or any other substance inside of the home when technicians are present.

Rate Adjustments:
To meet your needs and to ensure your satisfaction, IJL Investments reserves the option to reevaluate rates at any time.

Photos of our work (with your approval):
We take before and after photos of our work. These pictures are used for training, proof of performance. However, for promotional purposes we will seek your permission via email or otherwise in writing. If you are uncomfortable with pictures taken of work areas, please notify us when you schedule your service.

100% Satisfaction Guarantee:

• If you think any area that is in the scope of work has not been completed to your satisfaction, please call within 24 hours of your service and we will return within 1 - 7 days to address the problem area.

• Our teams are quality inspected, which may occur during or after your service. Quality control ensures the highest quality standards.

• We are not able to offer refunds or discounts until a revisit to address the problem area and/or quality assurance assessment has taken place.

Non-Solicitation of IJL Investments Contractors/Employees:
By entering into an agreement for services with IJL Investments you agree to never solicit for hire any staff member introduced to you by IJL Investments, or Barbados Home Services, for any home‐related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our teams. When hired, each team member signs an agreement barring them from performing any home‐related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with our office.